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Since the Amazon Fire TV Stick connects to a USB cable for power, it’s technically possible to use another power adapter, such as the one you use to charge your phone, to power the Firestick. This means using the included HDMI cable, power cable and power adapter. If these don’t seem to help, make sure you’re using all of the original connection equipment that the device came with. Amazon also suggests resetting your router in case there’s a problem with your network rather than the Fire TV Stick. Restart the Fire TV Stick or Reset the Routerįirst, you should restart the device, either in the settings menu or by simply unplugging the Fire TV if it’s unresponsive.
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If your Firestick is not working - whether the remote is not connecting, or the device isn’t waking up or connecting to the internet properly - Amazon has a generalized series of troubleshooting steps that are recommended. Amazon Fire Stick Not Working? Try These Tips
If your device has been factory reset or has never been set up and you don’t have the remote, you may have to purchase a new remote, since the initial setup process cannot be completed using the Fire TV app or other means. Any Amazon Fire TV remote can be synced to any Fire TV device by holding the power button for around 10 seconds or, if the device is already set up, by heading into the settings and telling it to search for a remote to connect to. This cannot be done before the Fire TV is connected to the internet, so it means that you’ll need to have a remote for at least the first few steps of the setup process. Once both your phone and the Fire TV have an internet connection, you’ll be able to connect your phone to the Fire TV device. However, just like with the voice control, this feature is not available until both devices are connected to the same WiFi network. Using the Fire TV app on your phone will allow you to control your Amazon Fire TV from a mobile device. However, once you’re connected, the voice command function of the remote should start working. This means you cannot use the speech recognition to fill out the first few pieces of information that you’re asked for, such as the WiFi network name and password. Within the settings menu on your Fire TV Stick there’s a tab that shows off many of the things your Alexa enabled remote can do including things like controlling smart devices throughout your home.īecause of the way that Amazon’s language processing works, the Alexa features will not be available until the Fire TV device is connected to the internet.
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